Betfred Careers

Did you know that Betfred employs over 10,000 employees and is one of the largest employers in the Northwest? With over 1,370+ shops and one of the fastest growing mobile and online offerings in the industry, it’s never been a better time to join the team! If you’re interested, please have a look through our current opportunities. If you don’t see anything that interests you, please go ahead and send us your CV anyway, we’re always on the look-out for great new talent! .

Do you have experience of Managing people and business? Here at Betfred we believe we are the best. We have the most progressive and innovative retail betting shops in the business – and we are leading the way with a real commitment to quality in everything we do. We are looking for people who feel the same. If you can answer YES to all these questions, we really want to hear from you.

For opportunities within Retail as Managers, Assistance Managers or Cashiers, please visit www.betfredjobs.com and apply online.

Retail Customer Service Advisor

Posted: 14/02/2017 – Expires: 06/03/2017

Job Description

Overview
Betfred have a new opportunity for a Customer Service Advisor to join their expanding team.

This interesting role will provide support to the Customer Service team by ensuring that Betfred customers receive a professional and friendly experience, delivering the Betfred brand to all our customers.

The post is 40 hours per week and a permanent contract, full training is given and there are opportunities for external qualifications. The shifts are 8 hours, 5 days over 7, and from 8 am to 10 pm.

Areas of Focus
To provide customers with a professional service via telephone, email and letter in relation to their associated Betfred retail experiences and to resolve all customer queries professionally using expert in-depth knowledge in line with agreed KPI’s, ensuring that any escalations are raised promptly to maintain customer satisfaction.

Support shop staff in their role by assisting with bet settlement queries.
Carry out any administration in connection to the role, ensuring that customer account adjustments are processed accurately.

Understand fully and comply with the key objectives of the Gambling Commission and to be fully aware of your responsibilities regarding Social Compliance and Licence Conditions Codes of Practice.

 

Experience and Skills
Candidates must be customer focused with experience of providing customer service within a fast paced environment, have a professional telephone manner and a strong attention to detail.

Proficiency in the use of IT systems and a strong communicator with fluent verbal and written English.

Flexible approach to work, with the ability to multi task, a ‘can do’ approach to customer contacts and enthusiasm for a new challenge every day.

An understanding or interest of the betting and gambling industry would be an advantage, but would not prevent the ideal candidate being successful as full training is given.
To apply for this position simply send your CV to Ann.miller@betfred.com

There’s never been a better time to join Betfred.com. Check out the exciting and diverse opportunities we have on offer and see if you can become a part of our continued success.

Thank you for your interest in joining the Betfred.com team

With the continued growth of our racecourse division, we are always looking for positive, hard-working people to work in a dynamic and busy racecourse environment who are able to deliver fantastic customer service with a smile! We operate at 57 UK racecourses and there are opportunities to work all year round including world famous events such as Cheltenham Festival, Aintree Grand National, Epsom Derby, Royal Ascot and Glorious Goodwood.
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Why Choose Us

◾Great people to work with!
◾Great opportunities for advancement!
◾Exciting and fun place to work of course!